I have purchased several bags for gifts and have also commissioned two bespoke bags. Nothing was too much trouble; it was lovely to be able to choose my own fabrics and contrasting linings.
Sandra even sourced fabric and a button to create a bag which exactly matched a pair of ‘impulse buy’ shoes; a very, very unusual shade of pink.
Within 48 hours of my order, I was showing off my ‘one-off’ shoulder bag with my new shoes. Polite and enthusiastic customer service.